FAQ

Q: Does your shop ship worldwide?

A: Yes. Our USA web shop does ship worldwide.

Q: How much does it cost to ship to my country?

A: Shipping information is available HERE!

Q: Do you accept PayPal?

A: Yes. Our web shop does accept Paypal as form of payment. You will still need to register to our shop first before you can purchase an item with paypal.

Q: Need to check status of your order?

A: Please note that if your ordered an item that is on ‘PRE-ORDER,’ please check description of item to find out when that item will begin shipping. If you did not purchase an item on ‘PRE-ORDER,’ and if it has been more than 2 weeks since you placed your order and you still have not received your item(s), please send an e-mail with your name and order number to contact [at] nuclearblastusa.com

Q: What is ‘Nukes!’ Reward Program? Is it free?

A: ‘Nukes!’ are points you accumulate with each purchase you make at our web shop. The more you buy, the more ‘Nukes!’ you earn towards FREE items at our web shop. It is free to join, and you are automatically enrolled upon registration. Full details can be found HERE!

Q: I have a Web Shop Suggestion. Who do I send it to?

A: Have any ideas on how we can make our web shop more customer friendly? Send your ideas over to contact [at] nuclearblastusa.com. Subject line: Web Shop Suggestion.

Q: I have not received my shipment to Brazil. When can I expect it?

A: We apologize but currently USPS is taking longer than usual to deliver orders to Brazil. Orders are taking an average of 60 days to be delivered.

Q: My credit card payment declined. What should I do?

A: We apologize for the inconvenience. Your payment has declined possibly due to one of three reasons:
a) Your credit card does not somehow satisfy PayPal’s (our credit card processor) security standards
b) Your funding source cannot convert from USD to your country’s currency
Please call PayPal Customer Service at (888) 221-1161 (US Customers) or (408) 967-0191 (International Customers).
c) Your order may not be going through because the system is not able to match the billing address you entered with that which is on file with your card company. Please check your billing statement or contact your card company's customer service to verify the billing address.
Please visit the Customer Service Center on the Nuclear Blast web shop and under “My Details” enter your billing address exactly the way it shows on your card statement. Otherwise the order will not go through as your information could not be verified.

Q: I need to ship to a different address. How do I do this?

A: If you are shipping to a different location, you can save this information in the "Address Book" section of the Customer Service Center. You can store multiple shipping addresses here. You can then choose the location where you would like the order go at check out

Q: My order did not go through but my account was charged. How can this be fixed?

The activity you are seeing in your account are pending authorizations. Although it was declined on our end your account recognized it as a preauthorization and put a hold on the funds. Please contact your bank and let them know you do not give authorization for those charges since the order was declined. They should release the funds to you again. You can then try and order from the web shop again.